At Brand’s, we understand the importance of delivering exceptional customer service to our clients. In fact, a recent report from Forrester revealed that good customer service plays a major role in driving revenue for your company and that there are three major drivers for satisfactory customer service.

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1. ‍KnowledgeableCustomer Service Agents: Nothing is more frustrating than being assigned an uninformed customer service agent to help you with questions and issues. Make sure to provide your customer service team with adequate training and resources to help your clients with any problems they might encounter.‍
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2. Resolving Issues on First Contact: Remember that customers are coming to you for reliability. Having to call customer service only to be transferred from department to department, then have to call again, can damage your credibility as a company. Show your clients that you value their time by offering everything they will need within the first call.‍
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3. Giving Your Agents Agency: One major factor that can result in multiple transfers and calls is the need to contact a supervisor for permission at every step. It’s important to be able to have confidence in your hiring and training process, so that you can provide your team with the agency to resolve customer issues on their own.
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Quick and easy resolutions to customer issues can go far in establishing trust with your clients. Just one quality customer service experience can ensure that a client will not only leave with a positive impression of your company but will also increase the chances that they will return to you for future needs.

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